eStar Senior Project Manager Patrick Gaskin outlines a pathway to a fresh new fulfilment approach

Inflation is impacting consumers and retailers alike at a scale not seen for decades.

eStar Senior Project Manager Patrick Gaskin looks into the latest fulfilment developments.

Two years has been a long time in the world of online fulfilment and the focus at this year's Retail Fulfilment Summit, which returned after an absence of two years, certainly reflected that.

At Online Retailer recently eStar Chief technology Officer, Matt Neale recorded a live NORA podcast discussing mastering the art of fulfilment (and the challenges within).

Matt was joined by Nick Blatt, Head of eCommerce and Digital Customer Experience at Chemist Warehouse.

eStar Chief Technology Officer Matt Neale discusses the emergence of Order Management systems.

As eCommerce has been a common-place part of all retail business since the turn of the century, we’ve all become familiar with the acronyms of the various systems we use day-in day-out to run and manage our businesses and online operations; CMS, ERP, WMS, PIM, CRM… etc.

More recently, we’ve seen the emergence of a new one: OMS or Order Management System.

eStar Senior Project Manager Patrick Gaskin reveals how faster delivery can be cheaper.

A lot has been written recently about faster delivery methods. From Uber’s partnership with Shippit to deliver fashion within one hour, big fundraising rounds for services like Milkrun and the expansions of Google’s drone delivery service, Wing.

eStar account manager Amanda Dillon discusses fulfilling great expectations.

Customer expectations are constantly increasing and their expectations to have their orders delivered in full and on time and for a seamless shopping experience are higher than ever.

Retailers then must be able to support a streamlined fulfilment process, which is a simple aim but usually complex to achieve.